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IT Technician
United Kingdom
Feb 28, 2019
Salary: Negotiable
Experience 2.0-6.0 years
Job Category Technician Jobs
Employment Type Full time
Industry Oil & Gas
Skill IT - Sys Admin & Support
Role Other Technicican Jobs
Designation Other
Education High School Diploma
No. of vacancies 1
About Company

Oceaneering is a global oilfield provider of engineered services and products primarily to the offshore oil and gas industry, with a focus on deepwater applications. Through the use of its applied technology expertise, Oceaneering also serves the defense, entertainment, and aerospace industries. Oceaneering’s business offerings include remotely operated vehicles, built-to-order specialty sub sea hardware, deep water intervention and manned diving services, non-destructive testing and inspection, and engineering and project.

Job Description

Position Summary

To assist with the delivery of desktop computer support to internal and external end users.


Duties & Responsibilities

ESSENTIAL

  • Image computers and equipment to company standards;
  • Deploy computer equipment to user desks;
  • Handle support calls in a polite and confident manner;
  • Log support calls in helpdesk system;
  • Troubleshoot hardware and software issues;
  • Handle end user IT support for both local and remote locations
  • Provide training to end users in the use of Gmail, Office and VPN connectivity for remote access.
  • Maintain IT equipment stock levels;
  • Escalate issues to other IT staff where necessary;


NON-ESSENTIAL

  • Assist with any other duties as and when required;
  • Undertake specific projects as instructed by management.

Safety

  • Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to ensure a safe working environment.

Other

  • Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
  • Perform the assigned tasks with due diligence regarding the Integrated Management Systems of the Company.
  • Eliminate waste of whatever form, to suggest the use of more environmentally friendly substances and practices and contribute to the continuous improvement of the environment.

Supervisory Responsibilities

  • This position has NO direct supervisory responsibilities.

Reporting Relationship

  • Reports to the Manager, Client Services
  • Peers include other Client Services Technologists


Qualifications

REQUIRED

  • Full UK Driving License
  • GCE or Higher in: Maths; English; IT
  • HNC (or equivalent) in a computer/technical related discipline
  • Experience in a computer or desktop support environment.

DESIRED

  • ITIL qualification (P) COMPTIA/MCP or other industry recognized qualification
  • Minimum of 2 years experience or equivalent combination of education and experience.

Knowledge, Skills, Abilities and Other Characteristics

  • Basic understanding of computer systems and hardware components.
  • Ability to demonstrate logical approach to troubleshooting.
  • Customer Service - Seeks customer feedback and ensures needs have been fully met. Manages difficult or emotional customer situations. Responds promptly to customer needs. Responds to requests for service and assistance. Meets commitments.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, Responds well to questions. Demonstrates group presentation skills. Participates in meetings.
  • Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully.
  • Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Contributes to building a positive team spirit.
  • Good Communication Skills - be able to communicate and interact effectively with all users including senior management.

Working Conditions

This position is considered OFFICE WORK which is characterized as follows.

  • Almost exclusively indoors during the day and occasionally at night
  • Occasional exposure to airborne dust in the work place
  • Work surface is stable (flat)

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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