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Customer Service Rep
United State Of America
May 09, 2019
Salary: Negotiable
Experience 8.0-12.0 years
Job Category Oil and Gas Support Jobs
Employment Type Full time
Industry Oil & Gas
Skill Customer Service
Role Other Oil and Gas Support Jobs
Designation Other
Education High School Diploma
No. of vacancies 1
About Company

Weatherford supports the sustainable development and production of oil and gas resources, wherever they exist, to ensure the world’s current and future energy needs can be met safely, efficiently and economically.

Job Description

JOB DESCRIPTION

Assists customers through processing of orders. Provides pricing and delivery information. This position acts a liaison between the customer and various departments. Has responsibility for responding to complex inquiries and complaints from internal and external customers regarding financial products and services. Duties may also include cross-sell or refer products, account maintenance, report generation, and project work. Coordinates manpower and equipment requirements with operations; provide job specific information on call sheets; choose proper tools and layout a job with guidance from more senior customer service representatives and/or management; coordinate repair and maintenance of equipment with operations managers. Document incidents and accidents.

DUTIES & RESPONSIBILITIES:

Instrumental in tender order management and quoting specific customer requirements

Conduct vender quality audit as needed to supply customer orders to maintain customer quality requirement

Responsible for expediting orders and managing order through completion and having accountability for all jobs per customer requirements

Manage high volume of emails and respond to and follow up to all emails with definitive responses including all due diligence at all times

Enter Sales orders as received from domestic, international and intercompany customers

Coordinate request for quotations with Engineering and Manufacturing

Coordinate order changes with customer and manufacturing

Provide technical assistance whenever possible

Expedite rush orders as required

Work with supervisor to handle issues that require assistance in resolving

Callout when scheduled. Must be available for weekly on call rotation 24/7 at different intervals

Filing and other administrative duties as required

Many dispatch schedule service personnel to customer job sites

Respond promptly to customer requests

Assists with resolving escalated customer disputes by determining the best resolution on quantity, quality, and fit for purpose

Assists Customer Service Manager in maintaining intercompany price book

Oversee Customer Service Reps in absence of Customer Service Manager

Must be able to juggle multiple tasks at one time

Know and understand Weatherford Quality policy and comply with all requirements of the Quality System Manual, Quality Procedure Manual, and Department Operating Procedures

Must understand and comply with all safety rules and company policies of Weatherford

Work assignments carried out to the highest quality level

Perform various other duties and activities as assigned by supervisor within the physical constraint of the job

 

QUALIFICATIONS

8-10 years related experience with demonstrated competencies

High School Diploma or Equivalent

Excellent written and verbal communication skills

Professional attitude and phone etiquette

Ability to effectively work with employees, supervisors, vendors, and customers

General knowledge in computers including the use of Microsoft office programs

Proficient typing skills

The physical ability to immediately respond to emergency situations

Must have access to reliable transportation

Preferred:

Knowledge of Oilfield centered on Fishing and Rental

POSITION SPECIFIC DETAILS

Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor - Priority Referral Requested

Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

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