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Business Excellence Manager
New Delhi
Sep 13, 2017
Salary: Negotiable
Experience 10.0-15.0 years
Job Category Management Jobs
Employment Type permanent
Industry Oil & Gas
Skill Facilitation and analytical problem solving skills
Role Business Manager Jobs
Designation Manager
Education B.Com,B.Tech/B.E
No. of vacancies 1
About Company

We are uniquely positioned to deliver greater efficiency across project lifecycles from concept to project delivery and beyond.Through innovative technologies and improved efficiencies, our offering unlocks new possibilities for our clients in developing their oil and gas resources.Each of our employees is driven by a steady commitment to clients and a culture of purposeful innovation.They challenge the conventions of the energy industry and rethink how the best results are achieved.

Job Description

  • Hierarchically reports to: Managing Director Noida, dotted Line to Operational Excellence and Strategic Development Senior Manager.
  • The Contact Center Supervisor is a direct report to this position.
  • Main Accountabilities: Establish and manage a robust plan for successful deployment of GBS business excellence objectives.
  • Deliver on all stages of improvement projects, analyzing effectiveness between what was foreseen and results achieved, reassessing if the objectives are not achieved.
  • Identify opportunities for improvement in the organization's processes, through analysis and evaluation considering the strategic objectives.
  • Identify and lead continuous improvement programs through empowerment and leadership.
  • Drive elimination of process inefficiencies using business and analytical skills.
  • Lead the design and development of quality related initiatives and ensure quality measures are aligned with overall Business objectives.
  • Deliver year on year efficiency savings in parallel with improvements in service quality.
  • Work closely with GBS organizations to facilitate training and education on operational excellence tools and techniques for sustainable long term improvements.
  • Responsible for reporting of GBS performance (Service Level Agreements) to track overall performance against key metrics, identify trends and areas of improvement.
  • Work with Tower, Pyramid and Functional Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices.
  • Document each stage of improvement projects in a standardized way, making available in the GBS Business Excellent SharePoint, for consultation and use by all stakeholders.
  • Responsible for influencing and leading key business stakeholders at all levels, internal and external without direct managerial authority.
  • Lead and facilitate high impact projects, with an ability to simplify complex processes in alignment with business requirements.
  • Acts as a change agent for implementing improved processes.
  • Strong communications and interpersonal skills.
  • Must be innovative and decisive.
  • Entry Qualifications:
  • University degree. Ideally to have a background in Finance, Accounting, Engineering or other related numerical discipline.
  • 10 + years experience in successful implementation of change projects, lean systems, and six sigma projects.
  • High level business excellence related certifications such as Six Sigma and Master Black Belt.
  • Demonstrated experience in leading and project managing concurrent multiple projects and organizational transformation as a Six Sigma and Black Belt professional.
  • Experience in identifying key process and performance measurements for customer satisfaction and volume growth.
  • Demonstrated experience of Six Sigma and Lean techniques for systemic and continual process improvements.
  • Facilitation and analytical problem solving skills to drive significant process and performance improvement within multiple organizations and business functions.
  • Demonstrated capability to develop training material and deliver training in Six Sigma and Operational Excellence across business functions.
  • Ability to visualize and oversee the design of new concepts and ideas related to the broader organization as well as functional area of expertise
  • Broad knowledge of business operations and ability to implement and lead organizational change effectively.
  • Strong ability to persuade and influence cross-functionally at all levels is critical.

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