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Service Desk Technical Analyst
Feb 06, 2019
Salary: Negotiable
Experience 3.0-6.0 years
Job Category Technical Jobs
Employment Type Full time
Industry Oil & Gas
Skill IT - Sys Admin & Support, Technical Manager
Role Other Technical Jobs ,Technical Analyst Jobs
Designation Technical Analyst
Education B.Tech/B.E,BCA
No. of vacancies 1
About Company

We’re one of the world’s leading integrated energy companies producing safe, reliable energy now and for the future. Our success is driven by our people and their commitment to getting results the right way – by operating responsibly, executing with excellence, applying innovative technologies and capturing new opportunities for profitable growth.

Job Description

Chevron is accepting online applications for the position of Service Desk Technical Analyst (Direct Hire Contractor) located in MakatiNCR (Manila)/Philippines through March 6, 2019 at 11:59 p.m. (Eastern Standard Time).

Requisition ID#397053

The Service Desk Technical Analyst will deliver technical projects and support the Global IT Service Desk, a 24x7 IT technical support, covering different business units globally.

Responsibilities for this position may include but are not limited to:

Automation and Process Improvement

  • Provide technical support and deliver improvements for automation systems currently in production, such as UiPath Robotic Process Automation, SharePoint workflows, SQL SSIS, and similar automation tools.
  • Identify opportunities to optimize assets, practices, processes, and models. Develops alternatives to promote continuous improvement.

Support for Survey Process and Analytics
  • Administer the service desk survey process. Perform data analysis based on survey result and other related ticket information to identify opportunities on process improvement, automation, customer service enhancement and training opportunities.
  • Prepare and discuss analytical reports as basis for data driven recommendation and business cases.

Required Qualifications:
  • Bachelor's Degree in Computer Science, Computer Information Systems or equivalent.
  • 3+ years in IT Operations
  • Technical experience in automation and analytics
  • Exposure and involvement in PowerBI, SharePoint Designer and Oracle databases.
  • Understanding across various technology domains.
  • Familiar in End User Computing infrastructure (windows Operating System, Office 365, etc.
  • Good analytical skills and proficient in using Excel, Power BI and similar tools.
  • Adept with ESSA principles (Eliminate, Standardize, Simplify, Automate)
  • High advocacy for End User service satisfaction.
  • Ability to lead through influence diverse colleagues in different countries.
  • Demonstrate good ability to communicate clearly, both written and verbal, towards IT business partners, end users, and vendor partners.

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