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Service Representative I
United State Of America
Feb 27, 2019
Salary: Negotiable
Experience 2.0-6.0 years
Job Category Oil and Gas Support Jobs
Employment Type Full time
Industry Oil & Gas
Skill Client Representative
Role Service Jobs ,Support Services Jobs
Designation Other
Education High School Diploma
No. of vacancies 1
About Company

Core analysis as a commercial service is introduced to the petroleum industry by Core Laboratories. The early work of James A. Lewis, Core Lab’s first President, on the determination of the permeability coefficient of a porous media became a guideline for those involved in controlled oil production. Core’s second employee, W. L. (Bill) Horner, conceived the summation of fluids method for measuring porosity by adding the oil and water content and void space in a core sample. He also patented the downdraft retort used in oil and water measurements and developed the method of injecting mercury into a sample to determine its void space.

Job Description

JOB SUMMARY 

Receives, stores, and distributes materials, tools, equipment, and products within the location and to customers. Provides customer service support for the entire product line of Owen Oil Tools. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

Key Job Duties 

  • Must be familiar with all area client locations in order to deliver products in an efficient and timely manner.
  • Must be familiar with all local oil and gas fields in area, understanding how Owen's product lines fit the needs in these particular areas.
  • Delivers products to clients as requested in a timely, professional manner.
  • Must be familiar and ensure compliance with all corporate and government regulations, including but not limited to DOT and ATF regulations.
  • Keeps the warehouse in a neat, orderly condition at all times.
  • Keep supervisor informed of inventory levels and product requirements.
  • Maintain location vehicles in good working order.
  • Work totally accident free.
  • Adhere to local on-call schedule as required by supervisor.
  • Become familiar with and be able to perform maintenance on setting tools and other area specialized equipment.

Additional knowledge, skills, competencies and/or certifications required will include the following. Training will be provided for some certification programs. 

Safety and Compliance 
  • Explosives Handling/Transportation Certification
  • Explosives Safety Certification
  • Forklift Operation/Safety Certification
  • Current Workplace Hazardous Materials Information System (WHMIS) and First Aid
  • Annual completion of Defensive Driving course
  • Owen Safety Program - Must complete the program, understand, adhere to, and be able to explain the goals of the program

Inventory Management 
  • Thorough knowledge of Owen's product lines and parts
  • Responsible for timely and accurate cycle counting
  • Responsible for accurate inventory control, including completion of required governmental agency paperwork, packing slips, sales orders, etc.
  • Timely and effective order management (i.e. entry of orders into Oracle or on order worksheets)

Product Knowledge - In order to meet and anticipate customer needs, the incumbent must demonstrate and utilize thorough product knowledge of the following: 
  • Plugs and Setting Tools (including disassembly and cleaning)
  • Explosives Accessories
  • Gun Systems
  • Wireline Tools
  • Public folders and basic website navigation on Owen's sites

Customer Service 
  • Take the lead on customer calls when required
  • "Missed Sales" reporting
  • Complete The Owen Experience customer service training

QUALIFICATION REQUIREMENTS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION AND/OR EXPERIENCE 

A high school graduate or GED preferred; minimum 2 years of experience will be accepted in lieu of education. In addition, 0-2 years experience in a related field, with general knowledge of warehouse procedures preferred. 

LANGUAGE SKILLS 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. 

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY 

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 

CERTIFICATES, LICENSES, REGISTRATIONS 

A CDL driver's license with a hazmat endorsement is required for this position. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

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