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Customer Service Rep III
United State Of America
May 07, 2019
Salary: Negotiable
Experience 5.0-10.0 years
Job Category Oil and Gas Support Jobs
Employment Type Full time
Industry Oil & Gas
Skill Customer Service
Role Other Oil and Gas Support Jobs
Designation Other
Education High School Diploma
No. of vacancies 1
About Company

Weatherford supports the sustainable development and production of oil and gas resources, wherever they exist, to ensure the world’s current and future energy needs can be met safely, efficiently and economically.

Job Description

JOB DESCRIPTION

Has responsibility for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Processes routine to moderately complex transactions on-line, researches and resolves routine to moderately complex problems and inquiries and refers difficult problems to more senior representatives. Cross-sell or refer products, account maintenance, report generation, and project work.

DUTIES & RESPONSIBILITIES:

Respond to quote requests from outside and inter-company customers.

Fill out contract, quotation and shipping forms.

Assist with sales of new or additional services.

Arrange for and coordinate transportation of product to customer as required.

Assist customers with complaints concerning billing, referring complaints of product / service failures (Non-Conformance Reports) to designated departments for investigation.

Contact customers via phone or in person and receive orders for products.

Determine charges for product requested.

Collect deposits or C.O.D. payments, prepare change of address records, and issue change orders.

Purchase (within limits) materials in support of orders.

Continuously expedite and report on Work Order status.

Maintain and update customer list, price list, etc.

Filing and general support of position

Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.

Must understand and comply with all safety rules and company policies of Weatherford.

Work assignments carried out to the highest quality level.

Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

 

QUALIFICATIONS

Required:

Proficient verbal communication skills

Extensive knowledge of products to be sold and purchased

General computer knowledge

Must have basic reading, writing and math skills

Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedules form

Should be able to work and interact with all levels of personnel

Minimum 5-7+ years related experience with demonstrated competencies.

The physical ability to immediately respond to emergency situations. 

POSITION SPECIFIC DETAILS

Weatherford offers competitive compensation and benefits upon hire; including paid vacation to start, matching 401K program, comprehensive benefits program, and employee stock purchase program (ESPP) and opportunities for on-going training and career development. VEVRAA Federal Contractor - Priority Referral Requested

Weatherford is an Equal Opportunity Employer Females/ Minorities/ Veterans/Disabled and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

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